Cache of job #13767791

Job Title

IT Airport Support Technician

Employer

CPL

Location

Clare

Description

Location: Shannon County Clare. Working Hours: Shifts run Monday to Sunday. IT Engineer will be on weekly rotational shift. Shannon Airport , 3 days on, 3 days’ rest. 3 days on shift - 6am to 6pm. 1 week in 3 ‘on call’- you are able to talk an onsite engineer through the technical problem – if the onsite engineer is unable to fix issue you shall be required to attend site. Pay: €basic salary+ a premium of €30 for each Sunday Worked, €480 per month for shift premium + €18 per day for being on call + overtime. To provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues, including more complex issues requiring specialist knowledge, which may occur. Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport. Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs. Troubleshoot and resolve all airline host and connectivity issues. Maintain a high level of communication at all time with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required. Resolve any issues escalated by the Airport Technicians in a timely manner to ensure that customer SLAs can still be met. Offer support and on-site training and coaching to the Airport Technicians to increase their understanding and skill in resolving incidents. Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly. Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk. Skills / Competencies / Experience Required. 2 years' experience required as an Airport Technician for role holder to perform fully and effectively in the job. Good knowledge and experience in Microsoft Desktop software (Windows 98/2000/XP, Office 97/2000/XP) is a requirement. An understanding of network protocols, server hardware and configurations or other IT qualifications. Self motivated with a willingness to learn and adapt to any new change or situation. Good verbal and written communication skills. Please forward CV's for the attention of Ivor Ryan (IT Recruitment Consultant CPL Limerick/Clare Region. This job originally appeared on RecruitIreland.com.

Date Added

2467 days ago

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